Customer Support WFH
Customer Support
Work From Home
Help patients book physiotherapy, follow up care plans, and get clear answers through our remote support workflow.
Role Scope
What you will be doing
Be the operating bridge between patients, therapists, and our internal booking systems.
Patient Communication
Handle WhatsApp, call, and email inquiries with clear patient-friendly replies.
Appointment Scheduling
Coordinate bookings, therapist availability, reschedules, and patient reminders.
CRM Management
Keep lead, booking, and follow-up records clean so the team can act fast.
KPI Ownership
Work against response, conversion, follow-up, and patient satisfaction targets.
Patient Retention
Follow up existing patients for rebooking and continuity of care.
Support Operations
Use scripts, templates, and escalation notes to keep every shift consistent.
Readiness
Requirements
Arrangement
Work setup
Screening
Application process
Apply Online
Submit details, resume, availability, equipment readiness, and screening answers.
Auto Scoring
The system scores readiness, experience, language ability, and WFH setup.
Team Review
Shortlisted applicants are reviewed and contacted within the configured timeline.
Onboarding
Successful candidates receive shift expectations, scripts, tools, and remote training.
Contract-for-services note
This role is offered as an independent contractor arrangement. The points below should be understood before applying.