Customer Support — Work From Home

Application Form

Please answer all questions honestly. This helps us match you to the right role.

1 Basic Information

Full Name *

Email Address *

Phone Number *

Age *

City *

State *

LinkedIn Profile (optional)

2 Working Setup

Do you have a laptop? *

Internet Speed *

Quiet workspace available? *

Webcam available? *

Smartphone available? *

3 Experience

Customer Service Experience *

Sales Experience? *

WhatsApp Handling Experience? *

CRM / Software Experience? *

Shift Work Experience? *

4 Communication

English Proficiency *

Bahasa Melayu Proficiency *

Can you communicate professionally with patients? *

5 Availability

Available Hours / Day *

Weekend Availability? *

Night Shift Available? *

Earliest Start Date *

6 Screening Questions

Take your time to answer these honestly.

1. Describe a situation where you handled a difficult or upset customer. What was the outcome? (10 pts)

2. How many WhatsApp messages or inquiries can you comfortably manage per hour? (8 pts)

3. Are you comfortable working with a CRM or booking system, even if it requires a learning curve? (5 pts)

4. Rate your ability to stay calm and professional under high-pressure or high-volume work situations. (10 pts)

1 2 3 4 5

5. Why do you want to work in customer support for a healthcare company specifically? (10 pts)

6. What is your biggest strength when working remotely without direct supervision? (8 pts)

7. Have you ever used any of the following tools? (7 pts)

8. Are you comfortable calling patients on the phone to follow up on appointments? (5 pts)

7 Documents & Video

Resume / CV *

Click to upload your resume

PDF only, max 5MB

Intro Video Link (optional — Loom, Google Drive, or direct link)

A 1–2 minute video introducing yourself greatly improves your chances.

8 Acknowledgement

I understand this is a Contract-for-Services arrangement and NOT an employment contract. I understand that my earnings are KPI-based and performance-driven. I understand this is a fully remote/WFH position and I must provide my own equipment.

We'll review your application and get back to you within 3–5 working days.